Job Description
Join our award-winning customer experience team as a Remote Weekend Shift Specialist at Apex Solutions Group. We're seeking dedicated professionals to deliver exceptional support to clients across the United States, with a focus on weekend availability. This fully remote position offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive virtual environment.
What We Offer:
- Industry-leading training and certification programs
- Health, dental, and vision insurance (100% employee covered)
- 401(k) with 5% company match
- Paid time off and paid holidays
- Remote equipment stipend ($150/month)
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and service issues with empathy and precision
- Document interactions accurately in CRM systems with 95%+ compliance
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve customer journeys
- Participate in weekend rotational schedules (Fri-Sun or Sat-Mon)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service or call center experience
- Proven ability to thrive in remote/virtual work environments
- Exceptional communication and conflict resolution skills
- Strong typing (40+ WPM) and multitasking abilities
- Reliable high-speed internet and quiet workspace
- Available for flexible weekend shifts (including holidays)
- Experience with Salesforce or Zendesk preferred