Job Description
Join our award-winning customer service team at Global Communications Solutions! We're urgently hiring motivated individuals for our Minneapolis call center to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. Our hiring event on October 15th offers on-the-spot interviews!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Availability for flexible shifts including evenings/weekends