Job Description
Join PhillyConnect Solutions as a Customer Service Representative and become the voice of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local clients through multiple channels. This full-time role offers immediate start and career growth opportunities in a dynamic environment where your impact is felt daily.
Our team values authenticity and local expertise, making this perfect for those who understand Philadelphia's unique landscape. Enjoy competitive benefits, flexible scheduling options, and ongoing training to excel in your role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues for Philadelphia-area residents
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to address complex client needs
- Proactively identify opportunities to improve customer experience workflows
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Valid Pennsylvania driver's license (for occasional local client visits)
- Passion for serving the Philadelphia community