Job Description
Join ConnectServe Solutions as a Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support across multiple channels. Enjoy hybrid work arrangements with our Chicago hub or full remote options from New York. Immediate openings available for motivated individuals ready to make an impact in a fast-paced environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with billing and technical teams to resolve complex issues
- Maintain detailed case documentation in compliance with SLA standards
- Identify upsell opportunities during customer interactions
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Comfortable with flexible schedules including evenings/weekends
- HS diploma or equivalent (Bachelor's preferred)