Job Description
Join Memphis' Top-Rated Call Center - Immediate Hire Event!
Global Connect Solutions is seeking energetic Customer Service Representatives for our award-winning call center in Memphis, TN. We're hosting a hiring event on October 15th with same-day interviews and offers for qualified candidates. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
What We Offer:
- Starting pay: $18-$22/hour + performance bonuses
- Comprehensive health/dental/vision benefits
- Paid training and career advancement
- Flexible shift options (day/night/weekend)
- Free parking and commuter benefits
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Windows OS and basic software
- Flexible schedule availability (including nights/weekends)
- Positive attitude and team player mindset