Job Description
Join our dynamic team at CustomerFirst Solutions as a Customer Service Representative! We're urgently hiring for our Indianapolis and Florida locations, offering competitive pay and comprehensive benefits. This is your opportunity to launch a rewarding career in customer support with industry-leading training and growth opportunities. Our hiring event is happening soon – don't miss your chance to join our thriving team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics for resolution time
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with CRM software and MS Office
- Ability to work flexible hours including weekends
- Positive attitude and resilience under pressure
- Basic typing speed of 35+ WPM
- Pass background check and drug screen