Job Description
Join our dynamic team in Houston as a Local Customer Service Representative with weekly pay and immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy competitive compensation, flexible scheduling, and a supportive environment where your growth is prioritized. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to build a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex cases and ensure seamless resolutions
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- Minimum 1 year of customer service experience in a call center or retail environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong active listening and verbal/written communication skills
- Ability to multitask in high-pressure situations while maintaining composure
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including weekends and holidays
- Valid work authorization and clear background check