Job Description
Join our award-winning team immediately! Pacific Connect Solutions is urgently hiring energetic Customer Service Representatives in Seattle to deliver exceptional client experiences. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today and start your new career in as little as 48 hours!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent; associate's degree preferred
- Available for flexible shifts including weekends
- Valid US work authorization