Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Jacksonville, FL! We're seeking empathetic and driven individuals to deliver exceptional support experiences. Enjoy flexible scheduling, comprehensive training, and a vibrant team environment. This immediate-start opportunity is perfect for students, career changers, or anyone seeking rewarding part-time work. Apply today and start making a difference tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and patience
- Resolve billing, product, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet monthly performance metrics for resolution times and customer satisfaction
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask while maintaining attention to detail
- Flexible availability including evenings and weekends
- Strong problem-solving aptitude and conflict resolution abilities