Job Description
Join NYC Connect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking passionate individuals to join our dynamic call center team in the heart of New York City. No experience necessary – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and opportunities for growth in a supportive environment. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and quality
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Typing speed of 30+ WPM
- Ability to work flexible shifts including evenings/weekends
- Resilience and patience in high-pressure situations
- Authorized to work in the United States