Job Description
Join NexusConnect Solutions as a Part-Time Chat Support Specialist and become the digital face of our brand! We're seeking empathetic communicators to resolve customer inquiries through our live chat platform. This flexible role offers remote work options while making a real impact in Fort Worth's thriving tech scene. Perfect for students, career-changers, or those seeking supplemental income with growth potential.
Responsibilities
- Deliver prompt, professional customer support via live chat within 60-second response time
- Resolve technical issues, billing inquiries, and product-related questions
- Maintain detailed case histories in CRM systems with 99% accuracy
- Collaborate with Tier 2 support teams for complex escalations
- Adhere to SLA metrics while maintaining 95% customer satisfaction score
- Participate in weekly training on product updates and communication best practices
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or chat support experience
- Exceptional written communication with neutral, professional tone
- Ability to type 45+ WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet connection and quiet home office setup
- Available to work evenings/weekends including rotating weekend shifts