Job Description
Join Austin Connect Solutions and transform your career with our award-winning Customer Service team! We're seeking passionate individuals to deliver exceptional support experiences while enjoying the benefits of weekly pay and comprehensive paid training. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Our Austin headquarters offers a vibrant, inclusive culture with growth opportunities and competitive benefits. No experience required – we provide all training needed to succeed!
Why Choose Us?
• Weekly direct deposit paychecks
• Fully paid 4-week training program
• Comprehensive health/dental/vision benefits
• Career advancement pathways
• Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with billing and technical teams for complex case resolution
- Meet/exceed KPIs including average handle time and first-contact resolution
- Identify upsell opportunities for premium service packages
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Proficiency in Microsoft Office Suite and CRM software
- Strong typing skills (45+ WPM) and multitasking ability
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- USTech certification or willingness to obtain