Job Description
Join our award-winning customer service team and enjoy weekly pay with immediate start opportunities! Premier Solutions Group is seeking passionate Customer Service Representatives in Virginia Beach to deliver exceptional client experiences. We offer competitive compensation, flexible scheduling, and comprehensive training. Be part of a dynamic environment where your contributions directly impact our clients' success. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening