Job Description
Join our award-winning customer service team in Fresno and make an immediate impact! We're seeking dynamic individuals to deliver exceptional experiences for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. This full-time position offers rapid onboarding and direct training to ensure your success from day one. Help shape our company's reputation while advancing your career in one of California's fastest-growing cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex issues using problem-solving techniques and product knowledge
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Identify upsell opportunities and contribute to revenue growth objectives
- Participate in ongoing training to stay current on products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong multitasking ability and emotional intelligence
- Available for flexible shifts including evenings/weekends
- Valid driver's license and reliable transportation
- Pass background check and pre-employment screening