Job Description
Join Our Award-Winning Team in Boston! No Experience Needed – We Provide Comprehensive Paid Training!
Elite Support Solutions is urgently hiring enthusiastic Customer Service Representatives to join our dynamic team in Boston, MA. If you're a people person with a passion for helping others, this is your opportunity to launch a rewarding career with full salary and benefits during training. Enjoy a supportive environment with growth opportunities and competitive compensation.
Why Work With Us?
- Comprehensive 6-week paid training program ($18/hour during training)
- Full benefits package (health, dental, vision)
- Performance-based bonuses and advancement opportunities
- Modern downtown Boston office with flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with team members to improve service quality
- Upsell products/services when appropriate
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience (not required but valued)
- Typing speed of 30+ WPM with high accuracy
- Reliable transportation to downtown Boston office
- Availability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset