Job Description
Join Elite Client Solutions as a Customer Service Representative in New York! We're seeking dedicated professionals to deliver exceptional customer experiences while enjoying comprehensive paid training, competitive benefits, and career growth opportunities. As a key member of our support team, you'll resolve inquiries, build client relationships, and contribute to our 98% satisfaction rate. Full-time role with Monday-Friday schedule and hybrid work options.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and efficiency
- Resolve product/service inquiries using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work in fast-paced environment with minimal supervision
- Flexible schedule availability including evenings/weekends as needed