Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative! We're hosting an exclusive hiring event in Louisville for passionate individuals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture where your growth is prioritized. No experience? No problem! We provide paid training and career advancement opportunities. Apply today and start your journey with a company that values your voice!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and customer-first mindset
- Must be available for on-site training in Louisville
- Previous customer service experience preferred but not required