Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville! We're hosting an exclusive hiring event for motivated professionals seeking immediate career growth. As the first point of contact for our valued clients, you'll deliver exceptional service while representing our brand with excellence. This full-time role offers competitive pay, comprehensive benefits, and rapid advancement opportunities. Perfect for candidates with 1+ years of customer service experience. Apply today to secure your spot at our on-site hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Represent company values during all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Nashville residency preferred