Job Description
Join our award-winning customer support team in Richmond, Virginia! We're seeking passionate individuals to deliver exceptional service experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real impact. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed customer satisfaction and productivity targets
- Identify upsell opportunities based on customer needs
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Flexibility to work occasional evenings/weekends