Job Description
Join our award-winning customer service team in Atlanta! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional experiences. As a leader in telecommunications support, we offer comprehensive training, career growth paths, and a dynamic team environment. Our Atlanta facility features state-of-the-art technology and modern amenities to ensure your success. Enjoy competitive pay, health benefits, and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve technical issues with patience and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure during high-volume periods
- Positive attitude with problem-solving mindset
- Available for evening/weekend shifts as needed