Job Description
Join our award-winning team as a Customer Service Representative in Sacramento, CA! We're hosting a dedicated hiring event for motivated individuals passionate about delivering exceptional customer experiences. Enjoy a collaborative environment, comprehensive benefits, and opportunities for career growth within a Fortune 500 company.
Why Work With Us?
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and transit subsidies
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Spanish fluency a significant plus