Job Description
Join our award-winning customer service team at Apex Solutions Group and become the voice of excellence! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. As a Customer Service Representative, you'll work in our modern downtown Phoenix office with flexible scheduling options and comprehensive benefits. Our team enjoys a collaborative environment with quarterly performance bonuses, professional development stipends, and opportunities for career advancement. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM platform
- Document interactions and maintain accurate customer records in compliance with HIPAA guidelines
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed monthly KPIs including call handle time and first-contact resolution
- Contribute to process improvement initiatives through regular team feedback sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving skills with ability to de-escalate tense situations
- Flexible availability including evenings and weekends as needed