Job Description
Join our award-winning customer support team in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional service while receiving comprehensive paid training. This full-time role offers competitive compensation, career growth opportunities, and a supportive work environment. Perfect for career changers or those new to customer service – no prior experience required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates using our CRM system
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Document interactions accurately in our customer database
- Identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to type 40+ WPM with accuracy
- Basic computer proficiency (Windows, browsers, MS Office)
- Positive attitude and willingness to learn
- Must pass background check and drug screening