Job Description
Join our award-winning customer service team in Fresno! We're urgently seeking motivated Customer Service Representatives with paid training to deliver exceptional support. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time
- Uphold brand voice and service standards
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Problem-solving mindset
- Reliable internet connection for remote work
- Positive attitude and adaptability