Job Description
Are you a dedicated problem solver with a passion for helping others? Horizon Support Solutions is seeking a talented Part-Time Customer Service Representative to join our growing remote team based in Virginia. We pride ourselves on delivering exceptional support to our clients, and we want you to be the voice of our brand.
In this role, you will enjoy the flexibility of working from home while providing top-tier assistance to our customers. We offer a competitive pay rate, a supportive work environment, and opportunities for professional growth. If you are looking for a meaningful job that fits around your schedule, apply today!
Why Join Us?
- Flexible Schedule: Choose shifts that work for your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Remote Work: Work from the comfort of your home office.
- Professional Development: Ongoing training and career advancement opportunities.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a high degree of professionalism and empathy.
- Resolve customer issues and complaints efficiently, ensuring first-call resolution whenever possible.
- Accurately document all customer interactions, account details, and actions taken in the CRM system.
- Provide clear product information and guide customers through troubleshooting steps.
- Collaborate with the wider support team to identify common issues and suggest improvements to service protocols.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Build rapport with customers to foster long-term loyalty and trust.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for qualified candidates.
- Must have a reliable high-speed internet connection and a quiet, distraction-free workspace.
- Strong verbal and written communication skills with an emphasis on clarity and tone.
- Proficiency with computers and familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus.
- Ability to type at least 40 WPM and navigate multiple windows simultaneously.
- Must be available to work a flexible schedule, including evenings and weekends, as needed.