Job Description
Join our award-winning customer service team in the heart of New Orleans! Delta Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional experiences for our global clients. This is an immediate-start opportunity offering competitive compensation, comprehensive benefits, and career growth in a supportive environment. If you thrive in fast-paced settings and love helping others, apply today to become part of our dynamic team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex service escalations
- Meet/exceed performance metrics including response times and resolution rates
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or corporate setting
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in high-volume, fast-paced environments
- Strong problem-solving skills with emotional intelligence
- Available for flexible shifts including evenings/weekends