Job Description
Join our dynamic team as a Customer Service Representative in Detroit, MI! We're offering weekly pay, comprehensive paid training, and a supportive environment where you can grow your career. Help customers resolve inquiries, build relationships, and contribute to our mission of exceptional service. Enjoy competitive compensation, flexible scheduling options, and opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism and empathy
- Resolve billing, technical, and product inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and willingness to learn
- Pass background check and drug screen