Job Description
Join our dynamic team at Apex Solutions Group! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Charlotte, NC. This part-time role offers flexible schedules, competitive pay, and the opportunity to make a real impact on our clients' experiences. Enjoy a supportive environment with growth potential and comprehensive training. Perfect for students, parents, or professionals seeking work-life balance. Apply today to secure your spot at our hiring event!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining a positive brand image
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex issues
- Meet daily performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and empathy for customer needs