Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're urgently hiring motivated individuals with exceptional communication skills for our dynamic support environment. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement while making a real impact on our customers' experiences.
Why Join Us?
- Comprehensive paid training program (4 weeks)
- Health benefits and retirement plan
- Performance-based bonuses
- Clear career progression path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and update account information
- Collaborate with team members to ensure service excellence
- Meet performance metrics including quality and resolution targets
- Continuously improve product knowledge and service skills
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Customer-focused mindset
- Ability to pass background check
- Flexible availability including evenings/weekends