Job Description
Join our dynamic customer support team and become the voice of our brand during critical night hours. We're seeking empathetic and tech-savvy individuals to deliver exceptional chat-based support to our global clientele. This immediate-start opportunity offers flexible scheduling and comprehensive training, making it perfect for night owls seeking impactful remote work.
As a key player in our 24/7 support ecosystem, you'll resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction through real-time chat interactions. Our Charlotte-based team thrives on collaboration and innovation, offering a supportive environment for growth.
Responsibilities
- Provide instant chat support to resolve customer inquiries, technical issues, and account-related questions
- Maintain detailed documentation of interactions using CRM systems and ticketing platforms
- Collaborate with day-shift teams to ensure seamless customer experience handovers
- Identify and escalate complex technical issues to senior support specialists
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Participate in continuous training to enhance product knowledge and support techniques
Qualifications
- Minimum 1 year experience in customer service or technical support roles
- Exceptional written communication skills with professional tone
- Proficiency in chat platforms (Zendesk, Intercom, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with technical aptitude
- Reliable high-speed internet and dedicated workspace
- Available to work night shifts (10 PM - 6 AM EST)