Job Description
Join our award-winning customer experience team in Portland and become the voice of our brand! We're seeking empathetic, tech-savvy professionals to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace. Immediate start available!
Why You'll Love Working With Us:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Flexible hybrid schedule
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system with detailed, accurate notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed weekly performance metrics (handle time, first contact resolution)
- Identify upsell opportunities based on customer needs
- Participate in continuous training on products and processes
- Maintain positive brand reputation through every interaction
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to multitask across multiple channels
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends as needed
- Passion for helping others and representing our brand values