Job Description
Join Our Weekend Team in Milwaukee!
Horizon Customer Solutions is excited to host a special Hiring Event for dedicated Customer Service Representatives to join our growing team in Milwaukee, Wisconsin. We are looking for individuals who are passionate about helping others and want to build a career in a high-demand industry. If you thrive in a dynamic environment and enjoy problem-solving, we want to meet you.
Why Apply?
• Competitive Pay: Earn between $18.00 and $22.00 per hour.
• Weekend Flexibility: Enjoy your weekdays free with our Saturday and Sunday shifts.
• Professional Growth: Clear paths for advancement within the customer experience sector.
• Supportive Culture: Work with a team that values your contributions and provides ongoing training.
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with product inquiries, order status, and account management.
- Document all interactions accurately in the CRM system according to company standards.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Collaborate with team leads to ensure consistent service quality and adherence to protocols.
- Identify opportunities to upsell products or services based on customer needs.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication skills and a professional phone voice.
- Basic computer literacy and typing proficiency.
- Ability to work weekends (Saturday & Sunday) and holidays.
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).