Job Description
Join our award-winning customer service team in Raleigh and launch your career with immediate start! We're seeking enthusiastic individuals to deliver exceptional experiences through inbound/outbound calls. Full training provided with growth opportunities into leadership roles. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture.
Responsibilities
- Handle 50-80 daily calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed quality and performance metrics
- Collaborate with team to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- 0-2 years customer service experience
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts
- Positive attitude with problem-solving mindset
- Pass background/drug screening