Job Description
Join our award-winning team as a Customer Service Representative in sunny Tampa! Global Solutions Inc. is seeking empathetic and driven professionals to deliver exceptional customer experiences. Enjoy a modern workspace, competitive benefits, and growth opportunities in a thriving tech industry. We value diversity and foster an inclusive culture where your voice matters. Apply today and transform your career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (handle time, resolution rate)
- Proactively identify upsell opportunities for service enhancements
- Participate in weekly training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts as needed