Job Description
Join our award-winning Austin team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our vibrant community. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. If you thrive on helping others and want to make a real impact, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using product knowledge and problem-solving skills
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including response time and customer satisfaction scores
- Identify process improvement opportunities to enhance customer experience
- Support local community initiatives aligned with company values
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Strong conflict resolution and multitasking abilities
- Proficiency with Microsoft Office and customer service software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and patience in high-pressure situations
- Bilingual (English/Spanish) certification a plus