Job Description
Join our dynamic team at Houston Connect Services! We're hosting an exclusive hiring event for Night Shift Call Center Representatives in Houston, TX. If you're a customer-focused professional seeking career growth with competitive pay and benefits, this is your opportunity to shine.
As a key member of our 24/7 support center, you'll handle inbound/outbound calls for Fortune 500 clients, resolve inquiries with empathy and efficiency, and contribute to our award-winning service culture. We offer paid training, career advancement paths, and a supportive team environment designed for your success.
Why Join Us?
- Significant overtime opportunities
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement program
- Employee recognition awards
- Free parking and transit stipend
Responsibilities
- Handle 50-75 daily calls for client accounts using CRM systems
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions accurately in Salesforce and maintain call quality standards
- Participate in weekly performance reviews and coaching sessions
- Collaborate with tier-2 support for complex issue escalation
- Adhere to HIPAA/FCC compliance protocols during all interactions
- Contribute to process improvement initiatives during team meetings
Qualifications
- Minimum 6 months customer service or call center experience
- High school diploma or equivalent (college preferred)
- Proficient in Windows OS and CRM software (Salesforce knowledge a plus)
- Typing speed of 35+ WPM with 95% accuracy
- Ability to work flexible shifts (10 PM - 7 AM)
- Strong problem-solving skills and conflict resolution abilities
- Spanish fluency required for bilingual positions
- Pass background check and drug screening