Job Description
Join our award-winning customer experience team in Kansas City and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a dynamic work environment with competitive pay, comprehensive benefits, and opportunities for career growth. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask while maintaining attention to detail
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening