Job Description
Join our award-winning customer team in Cleveland! We're urgently hiring motivated individuals for our Local Customer Service Representative role with PAID TRAINING.
As the first point of contact for our valued clients, you'll deliver exceptional support while building lasting relationships. No experience? No problem! Our comprehensive 4-week paid training program equips you with everything needed to succeed in this dynamic role.
Why Choose Cleveland Connect Solutions?
- Industry-leading benefits package (health/dental/vision)
- Tuition reimbursement for professional growth
- Clear advancement path to team lead/supervisor roles
- Modern downtown Cleveland office with free parking
- Team-building events and performance bonuses
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM tools
- Collaborate with technical support teams for complex issue escalation
- Document all interactions accurately in Salesforce database
- Maintain 95%+ customer satisfaction score through quality metrics
- Participate in weekly training sessions to refine product knowledge
- Support cross-functional projects during quarterly promotions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written/verbal communication skills
- Proficient in Microsoft Office Suite and CRM software
- Type 40+ WPM with high accuracy
- Ability to multitask in fast-paced environment
- Previous customer service experience a plus
- Must pass background check and drug screening
- Reliable transportation required for downtown location