Job Description
Join our award-winning support team in Raleigh and make an immediate impact! We're seeking passionate Customer Service Representatives to join our dynamic workforce starting immediately. At Apex Solutions, we value innovation, collaboration, and exceptional client experiences. Enjoy competitive compensation, comprehensive health benefits, and career growth opportunities in a state-of-the-art downtown workspace. Immediate start available for qualified candidates.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution times)
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to thrive in fast-paced environments
- Strong attention to detail and time management
- Reliable transportation to downtown Raleigh office