Job Description
Ready to launch your career immediately? CustomerConnect Solutions Inc. is urgently hiring talented Call Center Representatives for our San Jose, CA and Pennsylvania locations. Join our award-winning team where your skills meet growth opportunities in a dynamic customer service environment.
Why Choose Us?
• Same-day interview availability
• Comprehensive paid training
• Health/dental/vision benefits
• Career advancement paths
• Flexible scheduling options
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls
- Resolve billing inquiries and service issues using CRM tools
- Document interactions in Salesforce with 99% accuracy
- Achieve 90%+ customer satisfaction scores
- Meet/exceed monthly KPIs for resolution time
- Collaborate with support teams for complex escalations
- Maintain 100% compliance with company policies
Qualifications
- High school diploma or equivalent (GED)
- 1+ years call center or customer service experience
- Minimum 40 WPM typing speed
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Clear background check and drug test required
- Spanish bilingual candidates strongly preferred