Job Description
Join our award-winning team as a Customer Service Representative in Raleigh, NC! We're seeking motivated individuals for immediate hire positions with comprehensive paid training. Enjoy competitive compensation, flexible scheduling, and a dynamic work environment where your growth is prioritized. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Continuously improve product knowledge through training modules
- Contribute to team goals through proactive problem-solving
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and customer-centric mindset
- Reliable attendance and punctuality
- Willingness to complete paid training program
- Previous customer service experience preferred but not required