Job Description
Join ConnectCare Solutions and become a vital part of our award-winning customer experience team! We're seeking passionate Chat Support Agents to deliver exceptional service from our Denver hub. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic, tech-forward environment where your communication skills shine.
Responsibilities
- Provide real-time text-based support to customers via chat platform
- Resolve technical issues and product inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing training and product knowledge updates
Qualifications
- 1+ years customer support experience (chat preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM and chat software
- High school diploma or equivalent
- US work authorization required
- Available for full-time schedule (40 hrs/week)