Job Description
Join our award-winning support team as a Local Customer Service Representative and deliver exceptional service to North Carolina residents—all from the comfort of your home. We're seeking passionate individuals who understand local nuances and can transform customer interactions into lasting relationships. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real impact in your community.
Why You'll Love Working With Us:
- 100% remote position with no commute
- Health, dental, and vision insurance
- Professional development stipend
- Paid training and certification
- Opportunities for advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat for NC-based clients
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with local partners to resolve complex regional issues
- Meet and exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities for NC-specific workflows
- Participate in monthly team meetings and knowledge-sharing sessions
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience with remote work exposure
- Deep understanding of North Carolina culture and regional nuances
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills with clear articulation
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Must reside in North Carolina with NC residency verification