Job Description
Join our award-winning customer support team at GlobalTech Solutions Inc. and become the voice of innovation! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our diverse client base. As a key player in our Oakland headquarters, you'll work in a dynamic, collaborative environment with competitive benefits and growth opportunities. Our team thrives on problem-solving and customer satisfaction – if you're ready to make an impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rates
- Document cases accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with tech teams to troubleshoot complex product issues
- Proactively upsell solutions during high-touch interactions
- Maintain detailed knowledge of product updates and service protocols
- Participate in weekly training sessions to enhance technical skills
- Support QA initiatives through call calibration and feedback
Qualifications
- 2+ years of B2B customer service experience in SaaS or tech
- Proficiency in CRM tools (Salesforce preferred) and ticketing systems
- Exceptional written and verbal communication skills
- Ability to navigate multiple systems simultaneously (average 3+ platforms)
- Strong problem-solving skills with conflict resolution expertise
- Spanish bilingual certification highly desirable
- Associate degree or equivalent professional certification