Job Description
Join our award-winning customer support team as a Work From Home Customer Service Representative in Milwaukee! We're seeking passionate individuals with no prior experience to deliver exceptional service to clients across Wisconsin and Ohio. Enjoy a flexible remote schedule while making meaningful impacts through every interaction. Our comprehensive training program ensures you'll master communication skills, problem-solving techniques, and our cutting-edge CRM systems – all from the comfort of your home office. Join 500+ team members who've built rewarding careers with us.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- No experience required! We train motivated beginners
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Proficient in typing (35+ WPM) and basic computer navigation
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- Flexible availability including evenings/weekends as needed