Job Description
Join our award-winning team at Pacific Coast Solutions as a Customer Service Representative in sunny Long Beach, CA! We're seeking passionate individuals to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and fully paid training. No experience necessary – we'll equip you with all the tools needed to succeed in this rewarding career path.
Our modern, collaborative environment offers growth opportunities, flexible scheduling, and a culture that values your professional development. Help shape our future while building a stable career with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using our CRM system
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to escalate complex cases seamlessly
- Meet performance metrics including CSAT scores and resolution times
- Continuously update product knowledge through our training modules
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (or equivalent transferable skills)
- Proficiency in multitasking with strong organizational abilities
- Exceptional verbal/written communication skills
- Ability to navigate Windows systems and learn proprietary software
- Positive attitude and resilience in high-pressure situations
- Available to work evenings/weekends as needed
- Valid California driver's license (for occasional off-site events)