Job Description
Immediate opening for Customer Service Representatives in Washington D.C. and Pennsylvania! Join our award-winning team and deliver exceptional customer experiences. We're seeking passionate professionals to handle inbound inquiries, resolve complex issues, and drive customer satisfaction. This urgent position offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in dynamic environments and possess outstanding communication skills, apply today and start your career with us immediately!
Responsibilities
- Manage high-volume inbound customer calls, emails, and chats with professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Continuously update knowledge base on products/services and policies
- Identify upsell opportunities to enhance customer value
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Exceptional verbal/written communication skills with empathetic approach
- Proficiency in CRM software (Salesforce preferred) and MS Office suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize in fast-paced settings
- Flexible availability including evenings/weekends as needed
- High school diploma or equivalent; college degree preferred