Job Description
Join our award-winning team at Central Valley Solutions as a Customer Service Representative! We're seeking energetic professionals to deliver exceptional support to our growing client base in Fresno. This full-time position offers immediate start, competitive pay, and comprehensive benefits. If you thrive in a fast-paced environment and are passionate about creating positive customer experiences, this is your opportunity to launch or advance your career with a dynamic company committed to employee growth and community impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using established protocols and escalate complex cases appropriately
- Document interactions accurately in CRM systems and maintain detailed case notes
- Meet/exceed performance metrics including average handle time and customer satisfaction scores
- Collaborate with cross-functional teams to address systemic service improvements
- Proactively identify upsell opportunities based on customer needs and company offerings
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced environment with minimal supervision
- Positive attitude with demonstrated customer-first mindset