Job Description
Join our award-winning call center team in Raleigh and launch your customer service career today! We're seeking motivated individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive training, performance bonuses, and a supportive team environment. Immediate positions available with full benefits including health insurance, 401(k) matching, and paid time off. No prior experience required! Apply now and start earning in days.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing coaching and training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening ability
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- US work authorization required
- Pass background/drug screening