Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support experiences to our diverse clientele. This part-time role offers immediate start, competitive pay, and a vibrant team culture focused on growth and work-life balance. Enjoy flexible scheduling while making meaningful impacts in our customers' lives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Available for evenings/weekend shifts